Contact Page

The contact page helps your customers reach you any way you accept, in a clean, forward and inviting page. This article explains the available options you can enable for your customers to contact you with.
Written by Jonathan Diaz
Updated 5 months ago

 You can manipulate the settings in the theme settings -> Contact Page.

The contact page helps your customers reach you any way you accept, in a clean, forward and inviting page.

To use a contact page make sure to create a contact/contact us page in your Shopify admin.


1 The first step is to open the theme settings area of your Shopify theme config and go into the Contact Page section.

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2 Now scroll down and click Display Contact Form.

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3 Next, scroll up and go to the top and enter a Contact Title.

Ex. '3 Easy Ways To Get In Touch'.

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4 Next, enter the Contact Help Text (Contact subtitle).

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5 Enable this option to display your header contact details on the contact page.

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6 Next, enter the Contact Availability text.

Ex. 'Mon-Sat 9am-5pm Eastern'.

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7 Now enter a contact number.

You can add up to 3 contact numbers.

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8 Enter a Contact Email.

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9 Next, enter your Physical Mailing Address Label.

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10 Next, enter your Physical Mailing Address.

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11 Now, click Display Live Chat to enable the feature.

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12 Next, type your live chat URL.

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13 Next, click Display FAQs Page Link to include a link to your FAQ's.

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14 Enter URL for FAQs page.

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15 Now click save to save your theme config and preview your changes.

That's it. You are done!

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16 Contact Page.

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Here's an interactive tutorial for the visual learners

Contact Title – Allows you to enter a special heading or a default title will show. Ex: “Have an issue? Contact us below.”

Contact Help Text – Text that displays underneath the title. The default is: “Our happily helpful [Insert Your niche] Experts are on hand if you need them, whichever way you contact us.”

Contact Availability – Enter the hours you’re available for support.

Contact Phone Number 1,2 & 3 – You can enter any contact numbers you have in these spaces.

Contact Email – Provide support email customers can reach you at. Ex: [email protected]

Physical Mailing Address Label – Enter your mailing address label here. Ex: “Snail Mail”

Physical Mailing Address – Enter your mailing address here.

Display Contact Form – Toggles contact form display on or off.

Display Live Chat – Toggles live chat display on or off. You will need a third party app to make this work. 

URL For Live Chat – Enter the URL for your separate live chat service here. For example with you'll need to add the direct chat link:

Display Track Order Form – You can display an order tracking form here. Requires a third-party tracking application. Ex: Trackify.

Display FAQs Page Link – Displays a link to your FAQ page.

Link of FAQs Page to Display – Enter the link to your FAQ page here.

TAGS: contactpage, contact page, contact, contact pages, page, pages, contacts

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